To Report a Problem or Request Information in an Alternate Format

To contact the OIG Webmaster, click here.
TTY: please use 711 (California Relay Service) 916-752-8504

Send mail to:
ADA Coordinator
10111 Old Placerville Road, Suite 110
Sacramento, CA 95827

The OIG Webmaster will respond promptly by either correcting the problem or providing the requested information in an alternate format.
The State of California accepts no responsibility for the content or accessibility of the external websites or external documents linked to on this website.

Notice under the Americans With Disabilities Act

To see our policy, please see the below article.

Notice under the Americans with Disabilities Act

Grievance Procedure

To see our policy, please see the below article.

Grievance Procedure under the Americans with Disabilities Act

Accessibility Tips

To have effective communication with the widest audience possible, this Accessibility Guide provides assistance in how to use alternate forms of communication. Disabilities can fall into four basic categories:

  • Blind/Low Vision. Assistive computer technology for this audience includes screen readers, refreshable Braille displays, and screen magnifiers. To assist with accessibility for the blind/low vision population, features such as keyboard navigation, scalability of font size, fuzzy searches, alt tags and high contrast between the background and the text are helpful.
  • Deaf/Hard of Hearing. To assist with accessibility for people with hearing loss, captioning synchronized with multimedia as well as volume control enable accessibility.
  • Mobility. Assistive computer technology for this audience includes one-handed keyboards, head/mouth sticks and eye tracking. Keyboard navigation as well as voice recognition software may be used by this population to help navigate through a website.
  • Cognitive and Specific Learning Disabilities. To appeal to a highly diverse audience, with varying levels of ability, use the following design principles: Simple navigation, consistency in content presentation, clear labels, meaningful content, executive summaries at the top of long documents, and vocabulary understood by a wide audience.

This website contains links to PDF documents that require the most current version of Adobe Reader to view. The Adobe Acrobat Reader may already be installed on your computer as a plug-in or helper application for your web browser. To find out, click on the PDF link for the document you are interested in. If the Adobe Acrobat Reader is properly installed on your computer, the Reader will either download or automatically open a PDF copy of the document, depending on your browser and how it is configured. If the Adobe Acrobat Reader is not installed on your computer, it can be found, free of charge, at the Adobe Acrobat Reader download page.

If you are using a screen reader, you may find it will not read some documents in PDF format. Adobe provides a website that will convert inaccessible PDF files to a format that is usable with a screen reader. The Adobe Access site is located at, and the tool can also be added to your computer as a plug-in.
Customize Your Browser to Fit Your Needs

Changing font size

In most browsers you can change the font size by following the steps below:
  • Open your browser
  • Click View button from top menu bar
  • Click Text Size
  • Select your option
If your browser uses a different naming convention and you do not see this path, please check the Help menu on your browser. The Help menu is usually the last option on the top menu bar, and it can often be accessed by pressing the keys “Alt” + “H.”
In addition, newer browser versions have a magnifying tool that lets you zoom into a page and display all elements at 150 percent, 200 percent, etc. Look for the magnifying tool with a “+” character. This icon is typically located at the bottom of your browser, on the right, or at the top, below the standard menu tools, on the right. Furthermore, the keyboard shortcut to access this tool is: “Ctrl” + “Shift” + “+” to zoom in, and “Ctrl” + “Shift” + “-“ to zoom out.
  • For more information on accessibility add-ons, please consult your browser’s help section.
  • Firefox accessibility extension 1.01 (browser toolbar): The Mozilla/Firefox Accessibility Extension makes it easier for people with a disability to view and navigate web content. Developers can use the toolbar to check their structural markup to make sure it matches the page content.
  • Internet Explorer developer toolbar: Disable all CSS and images, resize window, etc.
  • Making Internet Explorer more accessible:
    • Internet Explorer accessibility options (from – Internet Explorer offers many accessibility options to help increase readability and to work better with assistive technology. The IE link above offers answers to some common topics about accessibility options in Internet Explorer: using the keyboard to surf the web, how to zoom in on a webpage customizing font size, formatting and colors, how to use a screen reader or voice recognition software, and more.
    • Internet Explorer keyboard shortcuts for accessibility
Change CSS

Below is the step-by-step instruction on how to change the style sheet file in Internet Explorer. For other browsers please check the Help menu.

  • Click Tools from the top menu bar
  • Select Internet Options
  • Select the General tab (first tab)
  • Click on Accessibility button (bottom section, Appearance)
  • Click on checkboxes to ignore all colors and font styles and sizes and/or
  • Click on checkbox: “Format documents using my style sheet”
  • Browse to your personal style sheet and
  • Click OK

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